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Tom Madell
Docent
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From the Citizen’s Charter to Public Service Guarantees – the Swedish Model
Författare
Summary, in English
Under the influence of the Citizenʼs Charter used in the United Kingdom many countries in Europe have started using different types of service agreements in order to improve the quality of public services. In Sweden these agreements usually are called Public Service Guarantees. The purpose of this article is to draw attention to some legal issues that might arise as a result of the use of a typical private law instrument – Guarantees – when offering public services, i.e. the application of private-law principles to a service that the municipality is duty bound to offer the citizens (or public service customers) under public law.
Publiceringsår
2005
Språk
Engelska
Sidor
261-282
Publikation/Tidskrift/Serie
European Public Law
Volym
11
Issue
2
Dokumenttyp
Artikel i tidskrift
Förlag
Kluwer Law International
Ämne
- Law (excluding Law and Society)
Aktiv
Published
ISBN/ISSN/Övrigt
- ISSN: 1354-3725