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Sven Carlsson

Professor emeritus

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A holistic view of value generation process in a SSBI environment : a service dominant logic perspective

Författare

  • Imad Bani-Hani
  • Jorg Pareigis
  • Olgerta Tona
  • Sven Carlsson

Summary, in English

Self-service business intelligence (SSBI) is an emerging trend in organisations allowing users to become more autonomous in data exploration. Organisations are keen to provide such services for their employees due to its potential benefits. However, there is little empirical knowledge about the process of building a SSBI service and the role of users in this process. From an exploratory single case study of a major Norwegian online marketplace and drawing on service-dominant logic as an analytical framework, we identify and explore two major phases of building a SSBI service: co-production and co-creation. Besides providing a rich description of these phases, this study also explores the way stakeholders are involved and embedded throughout the process of value generation.

Avdelning/ar

  • Institutionen för informatik

Publiceringsår

2018-05-15

Språk

Engelska

Sidor

46-55

Publikation/Tidskrift/Serie

Journal of Decision Systems

Volym

27

Dokumenttyp

Artikel i tidskrift

Förlag

Taylor & Francis

Ämne

  • Information Systems

Nyckelord

  • co-creation
  • co-production
  • Self-service business intelligence
  • service-dominant logic

Aktiv

Published

ISBN/ISSN/Övrigt

  • ISSN: 1246-0125