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Catherine Urquhart
Gästprofessor
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Developing augmented reality business models for SMEs in tourism
Författare
Summary, in English
Augmented reality (AR) is disrupting the business landscape. Small and medium-sized enterprises (SMEs) often face challenges capitalising on the potential presented by cutting-edge technologies, such as AR. Business models (BMs) are widely regarded as effective management tools, which help increase competitiveness. This paper aims to develop an augmented reality business model (ARBM), using a case study of a small UNESCO visitor attraction. A multimethod approach is used, including stakeholder analysis, in-depth interviews and analytic hierarchy process (AHP) modelling. The proposed ARBM consists of five themes: existing resources, AR value, stakeholder benefits, implementation and revenue generation, which are guided by the principles of sustainability, inclusivity, suitability, flexibility and transparency. The findings provide important insights into how SMEs can implement AR to exploit its potential.
Avdelning/ar
- Institutionen för informatik
Publiceringsår
2021
Språk
Engelska
Publikation/Tidskrift/Serie
Information and Management
Volym
58
Issue
8
Dokumenttyp
Artikel i tidskrift
Förlag
Elsevier
Ämne
- Computer and Information Science
Nyckelord
- Augmented reality
- Business models
- Innovation
- SMEs
Aktiv
Published
ISBN/ISSN/Övrigt
- ISSN: 0378-7206